American and Canadian citizens must have a passport that is valid for at least 90 days beyond the intended return date in order to enter and depart the country. Tourists must also provide proof of return or onward travel. Each traveler is responsible for ensuring that his/her passport is up to date. Citizens of other nationalities should check with respective authorities before departure.
Please ensure that the name on your passport matches all travel documents we have issued. If this is not the case, please contact us immediately.
Please make a photocopy of your passport’s identification page and keep it separate from your original. It’s also a good idea to leave a digital copy with someone at home. This may speed up the replacement process should you lose your passport.
An ETA (Electronic Travel Authority) is required for travel from 1 October 2019 for anyone travelling to New Zealand as a visitor. The only exceptions are passengers travelling on a New Zealand or Australian passport, as well as travelers who hold a valid New Zealand visa (such as Resident or Temporary Visas).
It can take up to 72 hours to process but please check the website for any updates to arrange for your ETA in a timely manner to avoid any issues. The ETA is then valid for up to 2 years.
To process, the following is required:
There is also an app available via Apple Store or Google Play which reduces the cost from NZ$12 to NZ$9 and can be a faster way to process the ETA.
Anyone entering New Zealand from 01 October 2019 also needs to pay the IVL (International Visitor Levy) which is in place to help support the tourism infrastructure and protect New Zealand’s unique natural environment. The IVL costs NZ$35 and can be paid for at the same time as the ETA.
The link below has further information on the requirements – including transit passengers:
Cancelation and Medical Insurance is highly recommended as it can safeguard against the expenses associated with in-country medical emergencies, lost or delayed baggage and emergency cancelation or interruption of your trip. Medical facilities in New Zealand are comparable to North American facilities. Please ensure your policy will provide you with upfront medical coverage so that you are not responsible for a hefty medical bill. Insurance can be purchased through us.
Currently Required Vaccinations: None
We always recommend that you see a doctor or health-care provider who specializes in Travel Medicine. They will best determine your vaccination and medication needs based on your health and immunization history, areas of the country you will be visiting, planned activities and up-to-the-minute requirement changes.
If there are any medical items that are essential to your health, such as prescription drugs or corrective eye wear, bring duplicates and divide them between your checked bags and hand luggage. While non-prescription drugs such as aspirin are generally available, it is difficult to replace prescription items.
New Zealand has a temperate climate - winters are fairly cold in the south of the South Island but mild in the north of the North Island. The nature of the terrain, the prevailing winds and the length of the country lead to sharp regional contrasts. Maximum daytime temperatures will sometimes exceed 30°C (86°F) and only fall below 0°C (32°F) in the elevated inland regions. For up-to-date forecasts, check weather.com.
Electricity in New Zealand is supplied at 220-240 volts. Plugs with 3 flat pins are used, which are unique to New Zealand (as well as Australia and New Guninea). A multi-adaptor with different plug configurations can be very useful. We advise not to bring a hair dryer as it could blow a fuse.
Phone: Roaming charges vary between carriers, but tend to be quite costly. Consult your phone provider prior to departure to discuss overseas rates and international package options. It is also possible to purchase a SIM card locally to avoid international charges when calling numbers within New Zealand. (You should check to see that your cell phone is SIM card compatible.)
Internet: There are a variety of internet cafes and centers in most urban areas, with costs generally ranging from $2-8 per hour. Airports and hotels as well as some public areas also tend to have wifi available to use.
Generally speaking, we advise bringing $70-100 per day, per person, for spending money. Be sure to bring lots of small bills for porters, wait staff and housekeeping (not obligatory and based on your satisfaction). Bills come in different colors and denominations: 5, 10, 20, 50, and 100 dollar notes are available. Coins come in denominations of 10, 20, and 50 cents as well as 1 and 2 dollars.
It is also recommended that you get local currency from your bank before you leave home or from a bank machine in-country which is much cheaper than an exchange service at the airport or in tourist areas. Your bank card may work, but Visa or MasterCard are also widely accepted. It is suggested to call your bank and inform them of your travels before leaving, so suspicious activity is not suspected.
Currency: New Zealand Dollars (NZD)
Religion: No official religion
Time Zone: UTC +12
Telephone: Country code for calling you from outside New Zealand is +64
Calling North America: Dial 001 and your 10 digit number
Emergency numbers in New Zealand: Dial 111 for any type of emergency.