Frequently Asked Questions
What you need to know
The health and safety of our travelers and local teams have always been our first priority. As travel begins to reopen, we have implemented a new set of standards to ensure a confident travel experience for our clients, and a safe working environment for our local teams and hotel partners. For full details on how we are protecting travelers and team members, please visit Kensington Tours Safe Travel Certified standards.
The easiest way to begin planning your trip is to have a conversation with one of our Destination Experts – we’re always here and ready to chat. Our general line is 1-888-903-2001, and our offices are open on Mondays through Fridays from 9 – 8pm EST, and on Saturdays from 10 – 5pm EST. You can also request a quote online by filling out this quick form. Once submitted, a member of our team will reach out to you in the next 2 business days.
Private guided touring means no set departure dates, no minimum spend and no existing groups for you to join. You travel where you want and when you want, simply bring us the number of travelers, the ideal dates and the ‘must-haves’ for the trip, and our Destination Experts will create your itinerary to fit your needs. See why private guided touring is so great.
Every Kensington trip is 100% personalized to fit your needs, and that includes our pricing. A private guided tour ranges in cost depending on the length of your trip, what time of the year you travel, the number of travelers in your party, the destinations you wish to visit, the experiences you want to have, and the style of accommodation you prefer. With the help of our Destination Experts, we can design your dream trip within your ideal budget. Get an idea of which style of private guided travel suits your budget or call our Destination Experts for more detailed pricing.
Yes, our dedicated air team can assist with booking your flights. Once your itinerary has taken shape, your Destination Expert will coordinate with that team to ensure we pair it with the right airlines and routes.
Absolutely. Your Destination Expert will talk you through your visa options prior to travel and will provide the supporting documents you’ll need to present at the airport. If necessary, we can also connect you with a trusted third-party visa service to help you overcome more challenging or time-consuming entry restrictions.
We do offer travel insurance. You will find travel insurance options on your customized quote, with pricing calculated according to the cost of your tailored itinerary. Our travel protection packages are highly comprehensive and designed with the needs of a private guided traveler in mind. For more information, check out our FAQs below.
Travel protection gives travelers coverage for unforeseen circumstances, from a cancelled flight to a serious illness—or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses—money invested in prepaid, nonrefundable and unused payments or deposits, and medical expenses that in many instances may not be covered by health insurance.
Often a traveler will lose nonrefundable deposits and prepayments that can add up to hundreds—or even thousands—of dollars. A travel protection plan can provide trip cancellation coverage for the traveler's vacation investment—the insurance company reimburses the traveler for prepaid, nonrefundable and unused payments or deposits for a covered reason.
It reimburses for prepaid, nonrefundable, unused payments or deposits if the traveler must cancel or interrupt their trip due to a covered reason.
In addition to trip cancellation and interruption, today’s travel protection may also cover emergency medical expenses and emergency medical transportation, to the nearest adequate medical facility when ordered by a doctor. Reimbursement for additional accommodations, meals and local transportation expenses incurred due to travel delays. Reimbursement for the purchase of essential items if baggage is delayed; and coverage against lost, stolen or damaged baggage.
Many travel protection plans do not cover terrorism, or only cover terrorist acts that occur on foreign soil. Travel insurance through Travelex Insurance can cover terrorist incidents both in the United States and abroad.
The cost of travel protection is based, in most cases, on the value of the trip, the length of the trip and the plan purchased.
Click on the links below to view the applicable Policy, for the travel protection plans offered by Kensington:
Travel Assistance & Concierge Services*
If you need immediate assistance while traveling, please contact the Travel Assistance & Concierge Service company: 1.855.892.6495 (Within U.S.A. & Canada) or 1.603.328.1373 (Outside of U.S.A. & Canada).
*Certain limitations apply, and coverage may vary by state. Travel Assistance & Concierge Services provided by the designated provider listed in the Policy. The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the insurance offered AND may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker. The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102; NAIC #22276. EH8
Ask our experts
If you have any questions that we haven’t been able to answer we would love to hear from you!
Please complete the contact form in the following link and a member of our team will be in touch.